There is an inverse relationship between control and trust. Trust is more of a two-way exchange than most people, especially those in power, realize. Leaders in government, news media, universities, and corporations think they can own trust, when, of course, trust is given to them. Trust is earned with difficulty and lost with ease. When those institutions treat constituents like masses of fools, children, miscreants, or prisoners, when they simply don't listen, it's unlikely they will engender warm feelings of mutual respect. Trust is an act of opening up. It's a mutual relationship of transparency and sharing. The more ways you find to reveal yourself and listen to others, the more you will build trust, which is your brand. Jeff Jarvis
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More Quotes By Jeff Jarvis
  1. We the people have more power than we know, and we must learn to use it judiciously.
  2. The only sane response to change is to find the opportunity in it.
  3. You hand over control, you start winning.
  4. Make it so obvious even a computer couldn't be confused.
  5. Managing relationships (with start ups) is more like teaching.
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